Rejoinders / Letters to the Editor
Mobile companies over-charging old and loyal customers
The Milli Gazette Online
Published Online: Mar 14, 2017
Mobile service-providing companies in India are forced for drastic reduction in mobile-tariffs after Jio (Reliance) came down with very attractive tariff-plans even after completion of free-trial period. It has led other mobile-companies to come up with new tariff-plans with drastically reduced tariffs to avoid shifting of their customer-base to Jio (Reliance).
But it is quite general that existing post-paid customers are unaware of such lowered tariff-rates, and as such they are not benefitted by any such lower revision of tariff-rates. It is because new tariff-plans are implemented only on specific requests made by the customers. System should be for auto-conversion of old tariff-plans into new ones in case new plans are economically advantageous for the customers than the earlier tariff-plans. However a courtesy-call may be made to the customers explaining change of tariff-plan.
Department of Telecommunications should also study the enormous profit minted by mobile-companies before they were forced to lower their tariffs out of competition from Jio (Reliance). Essential services like mobile phone service must have some maximum limit of profit-margin in present era of telecom-sector dominated by private-sector.